User agreement
The provision of services to clients (hereinafter referred to as the Customer) of Server-pro.org (hereinafter referred to as the Contractor) is carried out on the basis of the following conditions
1. By this agreement, the Contractor undertakes to provide the service, and the Customer undertakes to pay and accept the service on the terms specified in this agreement.
1.1. Dedicated (physical) and virtual (VPS/VDS) servers of the Contractor are also prohibited from hosting the following types of resources:
• Warez, backdoor, crack resources;
• phishing sites (site clones);
• Resources that host, distribute, or advertise adult content about children, zoos, or rape;
• programs for guessing passwords (brute force);
• Tor networks;
• scripts for sending spam;
• databases of CVV codes;
• viruses of any type and any other malicious software;
Also, on a dedicated (physical) server, it is prohibited to use software to perform DOS / DDoS attacks and any other activity that can harm Internet users. If the Client uses verified methods of sending spam on the Internet, this will result in the termination of the provision of the Services and the termination of this Agreement without prior notice. The Client is also prohibited from any intrusive activity or any attempted intrusion by an Instance (including but not limited to: port scanning, sniffing, spoofing), as well as any activity or objectionable behavior such as traffic exchange (Hit jump, Jingling), Black Hat SEO ( uploading and downloading videos from and to online gaming platforms), cryptocurrency mining, video game bots, etc. In such cases, the Contractor reserves the right to suspend the provision of the Service and immediately terminate the Agreement without prejudice to the right to recover all damages that may be required by the customer.
2. Abuse
2.1. In the event of a complaint (swearing) on a dedicated (physical) server of the Customer, the Contractor gives time to resolve this complaint, as a rule, 12 hours.
2.2. The Contractor has the right to immediately block ports, outgoing traffic or the IP address of the server without notifying the Customer in order to immediately stop the actions that caused the abuse.
2.3. In case of receiving 3 such violations within one month for one of the services ordered by the Customer, access to the services will be completely blocked and / or the data stored in the account will be deleted without additional notice.
2.4. The list of possible claims (violations), actions on the part of the Contractor and obligations of the Customer is provided for in the Document.
3. Spam
3.1. The Customer is informed and understands that in order to organize mass mailings using the Contractor's Services, he must confirm the legal origin of the list of recipients.
3.1.1. The Contractor recommends that the Customer read the instructions for creating DKIM, SPF, DMARC and instruct him to check his mailing list for points accrual (usually the EFA filter blocks letters that have received a spam score of 5 or higher).
3.2. In case of registering the fact of sending spam from the Customer's resource using the Contractor's Services, the Contractor has the right to immediately block the ports responsible for sending mail, or the IP address from which the spam was sent, without prior notice. to the client.
3.3. Detailed information and necessary actions in case of spam mailings are specified in the Document.
4. Terms of data storage and backups
4.1. The customer is notified that after the end of the lease period for a dedicated (physical) server or VDS / VPS, access to it is blocked. Once locked, data is guaranteed to be stored on the server for a limited time. After this period, all information from the server will be permanently deleted. Such data includes: all information about the disk subsystem of the Customer's server, as well as all information about the backup storage purchased as an extension to a dedicated server. The customer is obliged to notify as soon as possible about the channels for obtaining information after the end of the lease period.
4.1.1. If the NAS storage is purchased as an addition to the server, the Customer has the right to pay for it as a separate service. The Customer is obliged to inform the Contractor in the marked system that he wants to pay for this option separately, thereby leaving data about it in case the main services are deleted.
4.1.2. The customer is informed that access to the backup storage is carried out only from the server to which it is optionally connected.
4.2. The customer is aware and understands that the use of dedicated servers without RAID disk subsystems (with information mirroring) is fraught with data loss on the server as a result of failure of the main hard drive or solid state drive (SSD). The Contractor does not bear any responsibility for the loss of the Customer's data and does not reimburse any direct or indirect losses of the Customer or third parties in the event of such a failure.
4.3. The Customer agrees that without ordering an additional service for setting up redundant dedicated (physical) servers or VDS / VPS, full backup no copies of data will be created with its own dedicated server. Without backups or "snapshots" of the server, if any data or the server itself is changed/deleted, this data cannot be restored.
5. Replacement of hardware components
5.1. The Customer understands and agrees that only he is responsible for monitoring the correct operation of hardware components on a dedicated (physical) server. If problems are found on the server, the Customer must notify the Contractor's technical service (via the ticket system) to check / replace the hardware and provide access credentials from this server for verification.
5.1.1. In case of detection of implicit hardware problems on the server side, the Contractor reserves the right to conduct a hardware check, which may require a server reboot, indicating a maintenance time that is convenient for it. The duration of testing server hardware components can be up to 12 hours (for disk subsystems).
5.2. The Contractor's technical support service undertakes to replace failed components on the Customer's dedicated (physical) server for the time agreed with the Customer. All costs associated with the replacement of equipment shall be borne by the Contractor.
5.3. The customer has the right to demand the replacement of any components on a dedicated (physical) server with similar new ones without additional checks at any time convenient for both parties. Replacement of components in this case is a paid service. The cost of the work will be reported to the Customer in response to his request in the ticket system to the technical service of the Contractor.
5.4. The Customer may ask the Contractor to control the correct operation of the server as part of the Premium Server Administration Package of the Dedicated Server. In this case, upon detection and confirmation of hardware problems on the Customer's server, the Contractor's technical specialists will agree with the Customer (if the problem does not require immediate intervention) and indicate the time and duration of work on the server.
6. Additional terms
6.1. The Contractor's technical support service is not obliged to provide advice on programming, web design, setting up scripts and programs of the Customer, and other similar issues. Such consultations may be provided on an additional basis (as part of premium incident administration) or at the initiative of a specific employee.
6.2. Customer understands and agrees that Customer must use the Windows Software in strict accordance with the Microsoft License Terms. By accepting this agreement or using the software, you agree to all of these terms and consent to the transfer of certain information during your activation and use of the software in accordance with the privacy statement described in Section 3. If you do not accept and comply with these terms , you may not use the software or its features.
1. By this agreement, the Contractor undertakes to provide the service, and the Customer undertakes to pay and accept the service on the terms specified in this agreement.
1.1. Dedicated (physical) and virtual (VPS/VDS) servers of the Contractor are also prohibited from hosting the following types of resources:
• Warez, backdoor, crack resources;
• phishing sites (site clones);
• Resources that host, distribute, or advertise adult content about children, zoos, or rape;
• programs for guessing passwords (brute force);
• Tor networks;
• scripts for sending spam;
• databases of CVV codes;
• viruses of any type and any other malicious software;
Also, on a dedicated (physical) server, it is prohibited to use software to perform DOS / DDoS attacks and any other activity that can harm Internet users. If the Client uses verified methods of sending spam on the Internet, this will result in the termination of the provision of the Services and the termination of this Agreement without prior notice. The Client is also prohibited from any intrusive activity or any attempted intrusion by an Instance (including but not limited to: port scanning, sniffing, spoofing), as well as any activity or objectionable behavior such as traffic exchange (Hit jump, Jingling), Black Hat SEO ( uploading and downloading videos from and to online gaming platforms), cryptocurrency mining, video game bots, etc. In such cases, the Contractor reserves the right to suspend the provision of the Service and immediately terminate the Agreement without prejudice to the right to recover all damages that may be required by the customer.
2. Abuse
2.1. In the event of a complaint (swearing) on a dedicated (physical) server of the Customer, the Contractor gives time to resolve this complaint, as a rule, 12 hours.
2.2. The Contractor has the right to immediately block ports, outgoing traffic or the IP address of the server without notifying the Customer in order to immediately stop the actions that caused the abuse.
2.3. In case of receiving 3 such violations within one month for one of the services ordered by the Customer, access to the services will be completely blocked and / or the data stored in the account will be deleted without additional notice.
2.4. The list of possible claims (violations), actions on the part of the Contractor and obligations of the Customer is provided for in the Document.
3. Spam
3.1. The Customer is informed and understands that in order to organize mass mailings using the Contractor's Services, he must confirm the legal origin of the list of recipients.
3.1.1. The Contractor recommends that the Customer read the instructions for creating DKIM, SPF, DMARC and instruct him to check his mailing list for points accrual (usually the EFA filter blocks letters that have received a spam score of 5 or higher).
3.2. In case of registering the fact of sending spam from the Customer's resource using the Contractor's Services, the Contractor has the right to immediately block the ports responsible for sending mail, or the IP address from which the spam was sent, without prior notice. to the client.
3.3. Detailed information and necessary actions in case of spam mailings are specified in the Document.
4. Terms of data storage and backups
4.1. The customer is notified that after the end of the lease period for a dedicated (physical) server or VDS / VPS, access to it is blocked. Once locked, data is guaranteed to be stored on the server for a limited time. After this period, all information from the server will be permanently deleted. Such data includes: all information about the disk subsystem of the Customer's server, as well as all information about the backup storage purchased as an extension to a dedicated server. The customer is obliged to notify as soon as possible about the channels for obtaining information after the end of the lease period.
4.1.1. If the NAS storage is purchased as an addition to the server, the Customer has the right to pay for it as a separate service. The Customer is obliged to inform the Contractor in the marked system that he wants to pay for this option separately, thereby leaving data about it in case the main services are deleted.
4.1.2. The customer is informed that access to the backup storage is carried out only from the server to which it is optionally connected.
4.2. The customer is aware and understands that the use of dedicated servers without RAID disk subsystems (with information mirroring) is fraught with data loss on the server as a result of failure of the main hard drive or solid state drive (SSD). The Contractor does not bear any responsibility for the loss of the Customer's data and does not reimburse any direct or indirect losses of the Customer or third parties in the event of such a failure.
4.3. The Customer agrees that without ordering an additional service for setting up redundant dedicated (physical) servers or VDS / VPS, full backup no copies of data will be created with its own dedicated server. Without backups or "snapshots" of the server, if any data or the server itself is changed/deleted, this data cannot be restored.
5. Replacement of hardware components
5.1. The Customer understands and agrees that only he is responsible for monitoring the correct operation of hardware components on a dedicated (physical) server. If problems are found on the server, the Customer must notify the Contractor's technical service (via the ticket system) to check / replace the hardware and provide access credentials from this server for verification.
5.1.1. In case of detection of implicit hardware problems on the server side, the Contractor reserves the right to conduct a hardware check, which may require a server reboot, indicating a maintenance time that is convenient for it. The duration of testing server hardware components can be up to 12 hours (for disk subsystems).
5.2. The Contractor's technical support service undertakes to replace failed components on the Customer's dedicated (physical) server for the time agreed with the Customer. All costs associated with the replacement of equipment shall be borne by the Contractor.
5.3. The customer has the right to demand the replacement of any components on a dedicated (physical) server with similar new ones without additional checks at any time convenient for both parties. Replacement of components in this case is a paid service. The cost of the work will be reported to the Customer in response to his request in the ticket system to the technical service of the Contractor.
5.4. The Customer may ask the Contractor to control the correct operation of the server as part of the Premium Server Administration Package of the Dedicated Server. In this case, upon detection and confirmation of hardware problems on the Customer's server, the Contractor's technical specialists will agree with the Customer (if the problem does not require immediate intervention) and indicate the time and duration of work on the server.
6. Additional terms
6.1. The Contractor's technical support service is not obliged to provide advice on programming, web design, setting up scripts and programs of the Customer, and other similar issues. Such consultations may be provided on an additional basis (as part of premium incident administration) or at the initiative of a specific employee.
6.2. Customer understands and agrees that Customer must use the Windows Software in strict accordance with the Microsoft License Terms. By accepting this agreement or using the software, you agree to all of these terms and consent to the transfer of certain information during your activation and use of the software in accordance with the privacy statement described in Section 3. If you do not accept and comply with these terms , you may not use the software or its features.
User agreement
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